2023 Mazda CX-30
Posted: Fri Nov 13, 2026
Greetings, I seek counsel concerning an unfortunate occurrence involving my 2023 Mazda CX-30 TPP.
On the afternoon of October 3, 2026, a passenger experienced a severe diarrhoea incident while seated in the front passenger position. The majority of the excrement seemed to stay confined within her undergarments and dress, yet the liquid seeped through the fabric and affected both the seat cushion and lower backrest.
Regrettably, the passenger stayed in her seat for approximately three hours before rousing and attending to her hygiene. She discarded the soiled undergarments, donned her dress once more, and occupied the same seat for an additional hour during the journey home. She ultimately occupied the seat for approximately four hours following the incident.
The subsequent morning, we sanitised the impacted regions utilising Mrs. Meyer's Clean Day Multi-Surface Everyday Cleaner. No discernible excrement was present on the cleaning cloth, yet a potent scent persisted.
In the subsequent days, I positioned two bags of activated charcoal within the car and kept the windows slightly ajar throughout the daytime. The scent diminished over time, yet it remained perceptible in the impacted regions.
On October 6, I engaged a professional mobile detailing service to conduct a comprehensive interior detailing, which encompassed enzymatic cleaning, steam cleaning, shampooing/extraction, and ozone treatment. The detailer clarified that he could meticulously clean and extract the upholstery but was unable to dismantle the seat to reach the internal foam.
It is currently October 8, and the interior appears exceptionally tidy. Nonetheless, the cleaning agents continue to obscure certain aspects of the faecal scent. I can perceive the odour when I bring my nose near the seat, particularly at the junction of the lower seatback and the cushion.
Occasionally, as I drive, a gust of wind entering through the right window renders the unpleasant smell of faeces detectable without needing to approach the seat closely. This renders my everyday driving quite bothersome.
I am concerned that the liquid might have infiltrated the perforated leather and accessed the internal foam. I am contemplating reaching out to automotive upholstery establishments, yet I am uncertain if that is the optimal course of action considering the heated seats, passenger occupancy sensors, and side airbags.
I possess several enquiries:
Can the odour be entirely eradicated without substituting the seat foam or the complete seat?
Is it possible for an automotive upholstery shop to detach the leather covering and either clean or substitute the foam while maintaining the original upholstery?
Would you suggest visiting a Mazda dealership, a neighbourhood mechanic, or an automotive upholstery expert?
Might the elimination or substitution of the foam influence the heated seat, airbags, or occupant detection sensors?
Is it possible to acquire the seat foam independently if a replacement is required, or must I obtain a completely new passenger seat?
Has anyone encountered a comparable situation? What was ultimately effective, and what was the expense?
I appreciate your assistance beforehand.
On the afternoon of October 3, 2026, a passenger experienced a severe diarrhoea incident while seated in the front passenger position. The majority of the excrement seemed to stay confined within her undergarments and dress, yet the liquid seeped through the fabric and affected both the seat cushion and lower backrest.
Regrettably, the passenger stayed in her seat for approximately three hours before rousing and attending to her hygiene. She discarded the soiled undergarments, donned her dress once more, and occupied the same seat for an additional hour during the journey home. She ultimately occupied the seat for approximately four hours following the incident.
The subsequent morning, we sanitised the impacted regions utilising Mrs. Meyer's Clean Day Multi-Surface Everyday Cleaner. No discernible excrement was present on the cleaning cloth, yet a potent scent persisted.
In the subsequent days, I positioned two bags of activated charcoal within the car and kept the windows slightly ajar throughout the daytime. The scent diminished over time, yet it remained perceptible in the impacted regions.
On October 6, I engaged a professional mobile detailing service to conduct a comprehensive interior detailing, which encompassed enzymatic cleaning, steam cleaning, shampooing/extraction, and ozone treatment. The detailer clarified that he could meticulously clean and extract the upholstery but was unable to dismantle the seat to reach the internal foam.
It is currently October 8, and the interior appears exceptionally tidy. Nonetheless, the cleaning agents continue to obscure certain aspects of the faecal scent. I can perceive the odour when I bring my nose near the seat, particularly at the junction of the lower seatback and the cushion.
Occasionally, as I drive, a gust of wind entering through the right window renders the unpleasant smell of faeces detectable without needing to approach the seat closely. This renders my everyday driving quite bothersome.
I am concerned that the liquid might have infiltrated the perforated leather and accessed the internal foam. I am contemplating reaching out to automotive upholstery establishments, yet I am uncertain if that is the optimal course of action considering the heated seats, passenger occupancy sensors, and side airbags.
I possess several enquiries:
Can the odour be entirely eradicated without substituting the seat foam or the complete seat?
Is it possible for an automotive upholstery shop to detach the leather covering and either clean or substitute the foam while maintaining the original upholstery?
Would you suggest visiting a Mazda dealership, a neighbourhood mechanic, or an automotive upholstery expert?
Might the elimination or substitution of the foam influence the heated seat, airbags, or occupant detection sensors?
Is it possible to acquire the seat foam independently if a replacement is required, or must I obtain a completely new passenger seat?
Has anyone encountered a comparable situation? What was ultimately effective, and what was the expense?
I appreciate your assistance beforehand.